3. How we use your personal data

We act as a data controller for use of your personal data to provide direct healthcare.  We also act as a controller and processor in regard to the processing of your data from third parties such as testing companies and other healthcare providers.  We act as a data controller and processor in regard to the processing of credit card and online payments.

We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.


4. Do you share my information with other organisations?

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:

-       Our registrant body, Institute of Optimum Nutrition and our professional association, BANT, for the processing of a complaint made by you

-       Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential

-       Anyone to whom we may transfer our rights and duties under any agreement we have with you

-       Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, Institute of Optimum Nutrition) if we have a duty to do so or if the law allows us to do so

We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare.  We will not include any sensitive information 

We will seek your express consent before sharing your information with your GP or other healthcare providers.  However if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.


5. What are your rights?

Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.

If you want to access your data you must make a subject access request in writing to clare@feelgoodnutritioncoach.com. Under special circumstances, some information may be withheld.   We shall respond within 20 working days from the point of receiving the request and all necessary information from you.  Our response will include the details of the personal data we hold on you including:

-       Sources from which we acquired the information

-       The purposes of processing the information

-       Persons or entities with whom we are sharing the information

You have the right, subject to exemptions, to ask to:

·       Have your information deleted

·       Have your information corrected or updated where it is no longer accurate

·       Ask us to stop processing information about you where we are not required to do so by law or in accordance with the BANT and CNHC guidelines.

·       Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us.

·       Object at any time to the processing of personal data concerning you

We do not carry out any automated processing, which may lead to automated decision based on your personal data.

If you would like to invoke any of the above rights then please write to the Data Controller at Feel Good Nutrition LTD, 13 Palace road, East Molesey, Surrey, KT8 9DJ or email clare@feelgoodnutritioncoach.com